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We try our best to keep everything
running smoothly, but Murphy's Law always seems to pop up when deadlines
are looming. Check here for solutions to common problems, or call
us at 800.792.4339. Your complete satisfaction is our goal.
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Many connection problems are caused
or aggravated by older browsers. The very first step is to
verify you are running the latest version of Microsoft Internet
Explorer. This is IE7, as of 10/24/08 . AOL, Netscape & Firefox provide unreliable results so we
do not support them. To determine your version of Internet Explorer,
click Help on the menu bar, then click About Internet Explorer.
A dialog box should open with version information, such as: "Version
7.0.5730.11" or "6.0.2800.1106 xpsp1.020828-1920." I Cannot Bring Up Your Web Page At All. You may not be connected to the Internet. Can you browse to any web pages? If not, see if you can PING our server. Open a DOS window (click Start, Run, then type CMD and click OK. Now type in: "PING 216.27.12.33" and hit Enter. If you get 4 "Reply from 216.27.12.33" you are connected. If you get 4 "Time Outs" you are not. If you can PING but cannot browse, the problem could be on your PC, your network or our servers. Try another PC at your location. If all connections are down, call your Internet provider. I Cannot Login To Your Web Site. If the username and password just disappear, one of them is incorrect. Ensure you do not have your Caps Lock key on. Some Internet providers have trouble passing credentials, including older versions of MSN & AOL. If you connect with one of these, try minimzing your screen after connecting to the Internet, and start Internet Explorer from the Start Menu, and try to log on from there. See the 2nd paragraph above for version details. There Are Missing Areas On Your Home page. If some of the 4NCrecords home page is loading and other areas are missing, or you see a small circle with a number in it, your browser may not be loading the Adobe Flash animation. >> click here to get Adobe Flash HTTP 404 Errors Come Up Instead of the Page I Wanted Searches or normal page views do not return complete pages, stop or hang part way through, or return a HTTP 404 error. Update to IE7 (or latest version available). This was seen most often with Netscape 4.7 or earlier. Browsers other than IE provide unreliable results so we do not support them. What Are The Timekeeper And File Number Fields For? These fields enable you to easily keep track of your searches. Many firms assign a Timekeeper ID to each user, such as initials or first inital + last name. They will enter a folio or client number in the File Number field that is associated with the case being investigated. These two parameters allow you to ensure all searches are billed to the correct client. What Does The Session Report Do? This reports page will provide details on past search activity. The default grid shows a summary of today's searches for the logged-in user, which may be more than one page. Clicking one of the headers will sort ALL pages by that criteria. Click on Details at right end of any row for more search details. Click Export to Excel at bottom of grid to save or view all pages in Excel format. Change the Start and End date to view report for different dates. We also mail a detailed report each month, that is sorted by Timekeeper. My Search Returned A Weird Error Message. No matter what we do - some messages just do not make sense! If you get some crazy stuff on your screen, please print it and fax to us at 800-792-2945. This will help us greatly in troubleshooting and ensuring that you are not charged for errors on our end. The more details you can provide, the quicker we can respond. My Search Did Not Return Any Records. Sometimes the data you are looking for just does not exist in the NC database. You will usually see a message that says records were found. If you are sure they really exist, please give us a call and we will assist you. Will I Be Charged For My Search If It Returned No Records? If the NC database just does not contain the records you are searching for, you will be charged for the search, because we are charged by AOC for the search. If you received an error message from our site instead of results you will not be charged. Many error searches are automatically removed from your charges. To be sure, please fax us a copy of any errors so we can apply credit. There are a couple of things you can do before calling a computer
tech. Shut down your PC completely and unplug from A/C power
for a minute - then restart. Make sure you have ALL the current
upgrades and patches from Microsoft.
Check here.
Run Check Disk and Defrag. |
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